Privacy Policy
At Build Space Innovations, we are committed to protecting your personal data. This policy outlines how we securely collect, use, and handle your information to provide our services across Cambridge, Ely, Peterborough, Newmarket, and surrounding areas.
Data Collection
We collect your contact and property details strictly to understand your project requirements, arrange site surveys, and generate accurate, tailored quotes for your loft conversion.
Collaborative Partners
To provide you with comprehensive service packages, we work in close collaboration with Roofing Innovations and Solar Innovations. We only share necessary project details with them to facilitate your specific build.
Legal Compliance
Your privacy is our priority. We process all personal information in strict accordance with the data protection laws of England and Wales, ensuring your information is stored securely and never sold to third parties.
How We Handle Your Information
Build Space Innovations ("we", "our", "us") is dedicated to safeguarding the privacy of our clients. We operate in England and Wales, specialising in loft conversions and home improvements.
1. Information We Collect
When you request a quote, book a site survey, or contact us regarding a project, we collect basic personal information. This typically includes your full name, email address, phone number, property postcode, and specific details about your planned project.
2. How We Use Your Data
We use your information exclusively for professional purposes related to your inquiry. This includes:
Contacting you to arrange initial site surveys.
Generating accurate estimates and comprehensive project quotes.
Communicating with you regarding architectural designs, planning, and project timelines.
3. Data Sharing and Third Parties
We do not sell your personal data to any third-party marketing companies. Because we offer integrated services, we work in close collaboration with our trusted partners, Roofing Innovations and Solar Innovations. We may share your project details with these partners solely for the purpose of assessing your property, compiling accurate estimates, and delivering your roofing or solar packages.
4. Your Rights
Under the data protection laws of England and Wales, you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or ask for your data to be securely deleted from our systems once your quoting or project process is complete.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For tax and warranty purposes, basic project and invoicing data is securely stored for up to 7 years.
6. Cookies & Website Tracking
To improve your experience and track the effectiveness of our Google Ads campaigns, our website uses cookies. These are small text files placed on your device to analyse website traffic and user behaviour. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our site.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and partners who have a business need to know.
8. Complaints
If you have any concerns about our use of your personal information, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.